Shipping policy
Shipping Policy
At Green Medical Supplies Inc., we are committed to delivering your orders with the utmost efficiency and reliability. We understand the importance of timely delivery, and we take great care in ensuring your products reach you swiftly and securely. Please review the following details regarding our shipping process.
1. Shipping Locations
We ship both domestically within the United States and internationally to locations worldwide.
2. Shipping Methods
- Domestic Shipping: We use UPS and USPS for domestic orders.
- International Shipping: We use DHL for international orders.
- We offer the following shipping speeds:
- Standard Shipping
- Expedited Shipping
- Overnight Shipping
3. Shipping Costs
Shipping charges are based on the weight of the order. Shipping fees are calculated at checkout, and we do not offer free shipping at this time.
4. Processing Time
Orders are typically processed and shipped within 1-2 business days after being placed.
5. Delivery Time
- Domestic Shipments: Estimated delivery time is 4-5 business days.
- International Shipments: Estimated delivery time is 14-15 business days.
6. Order Tracking
Once your order has shipped, you will receive a tracking number. You can track your order by visiting the carrier's website:
- USPS: USPS Tracking
- UPS: UPS Tracking
- DHL: DHL Tracking
7. Returns and Exchanges
- We accept returns on products within 14 days from the date of delivery.
- The customer is responsible for return shipping costs.
- To initiate a return, please contact us at office@greenmedsupplies.com
8. Customs and Duties
For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply. These charges are not included in the shipping cost and are determined by the destination country.
9. Shipping Issues
In case of lost, damaged, or delayed shipments, please contact the carrier directly for assistance:
- USPS: USPS Customer Service
- UPS: UPS Customer Service
- DHL: DHL Customer Service